Wild Soul

Returns 
Our policy lasts 7 days from your purchase delivery date. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Customized/Personalized products cannot be returned. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, or is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 7 days from your delivery date.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at payments@treasurebydesign.com. 

Sale items (if applicable) 
Only regular priced items may be refunded. All sales are final on clearance or discounted items. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@treasurebydesign.com, once you have received your RMA# please send your item to:
Treasure By Design
Re: Return/Exchange Dept.
2531 E 300 N
St. Anthony, ID 83445
United States. 

All returns or exchanges must be received within 7 days of receiving your RMA#. All items received after this time frame will be given a store credit. 

When contacting our return department please have a picture of the damaged or defective area on the item. 

Any item returned in a worn, washed, or used condition will not be refunded or given store credit. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

Shipping 
To return your product, you should mail your product to:
Treasure By Design
Re: Return/Exchange Dept.
2531 E 300 N
St. Anthony, ID 83445
United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages

Ownership of packages transfers to the buyer upon USPS picking up the package. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the USPS along with your order from us, so any shipping issues must be handled by the USPS.